Last updated: April 16, 2026
Welcome to Hatch Digital Designs. By accessing our website at hatchdigitaldesigns.com or engaging our services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our site or hiring us for a project.
These Terms apply to all visitors, prospective clients, and current clients. If you enter into a project with us, a separate Client Services Agreement governs the specific terms of that engagement and works alongside these Terms. In the event of any conflict between these Terms and a signed Client Services Agreement, the Client Services Agreement takes precedence.
Hatch Digital Designs is the trade name of Hatch Ventures LLC, a limited liability company owned and operated by Chris Hatch and based in Hays, Kansas. We build and maintain professional websites for local and small businesses.
Contact: [email protected] | hatchdigitaldesigns.com
Hatch Digital Designs provides web design, hosting, digital marketing, branding, and related services. Our current service offerings and pricing are described on our website and in our Price Sheet, which is subject to change at any time for new engagements.
All services are provided on a fully managed basis. Clients do not receive raw source files, code ownership, or direct access to the site-building platform. You are purchasing a live, professionally maintained website — not a transferable software product.
Specific deliverables, timelines, packages, and pricing for any given project are defined in a signed Client Services Agreement.
By using our website or engaging our services, you represent that:
You are responsible for maintaining the confidentiality of any login credentials or account access we provide, and for notifying us immediately of any unauthorized use.
All projects require a 50% non-refundable deposit before work begins. The remaining balance is due upon written approval of the completed site, prior to launch. Work does not commence until the deposit is received.
Ongoing hosting and maintenance services are billed monthly or annually as selected at project kickoff. Current rates are:
Invoices more than 14 days overdue may result in the site being taken offline. A $25 reconnection fee applies to restore service. Invoices 30+ days overdue may be referred to a collections agency. Final build invoices unpaid for more than 14 days after written approval accrue a 5% monthly late fee on the outstanding balance.
We accept payment by cash, check, Square (card in person), or invoice. You agree not to initiate chargebacks or payment disputes with your bank or card issuer for services rendered. All billing concerns must be raised directly with us first.
We reserve the right to update pricing for new clients at any time. Your rate is locked for the current term of your agreement once a deposit is paid.
Successful projects depend on timely participation from both parties. As a client, you are responsible for:
If we do not receive required materials or feedback within 30 days of a written request, your project will be placed on hold and a $150 restart fee will apply to resume work.
Revision rounds are limited based on your package (Basic = 1, Standard = 2, Premium = 3). Additional rounds are $150 each. A revision is a modification to existing work — new pages, features, or structural changes are treated as change orders and quoted separately.
Before your site goes live, we will send a preview link and request written approval. Your written approval confirms the site meets the agreed scope and authorizes us to launch. Final payment must be received before the site goes live.
Any changes requested after written approval are treated as post-launch revisions or change orders and may incur additional fees.
Your website is hosted on our managed platform. As long as your hosting account remains in good standing, we maintain your site's uptime, security, SSL certificate, and technical infrastructure.
If you cancel hosting or your account becomes delinquent, your site will go offline. Moving your site to a different provider would require a complete rebuild, as raw files are not transferable. We will always be transparent about this.
We are not responsible for outages, disruptions, or service changes caused by our platform provider or third-party infrastructure. If such events occur, we will notify you promptly.
By client — before launch: The deposit is non-refundable. If the project is more than 75% complete at the time of cancellation, the full remaining balance is due.
By client — after launch: Hosting may be cancelled with 30 days written notice sent to [email protected]. Monthly clients receive no refund on the current month. Annual clients receive no refund for the unused remaining term.
By us — with notice: We may cancel hosting with 30 days written notice for any reason. If we initiate cancellation without cause, annual clients will receive a prorated refund for unused months.
By us — immediately: We may suspend or terminate your site without notice if you fail to pay after 30 days, use the site for illegal or harmful activity, or engage in threatening or abusive behavior toward us. No refund applies in these cases.
All content, branding, copy, and materials you provide to us remain your property. Upon receipt of full payment, you own the content and branding displayed on your completed website.
We retain ownership of all underlying code, frameworks, design systems, and platform infrastructure used to build and host your site. You are not purchasing transferable source files or software licenses.
We may feature your completed website in our portfolio, social media, and marketing materials. If you prefer we did not, please notify us in writing and we will honor that request.
Any content you provide must be accurate, legally owned or licensed by you, and free of third-party copyright claims. You are solely responsible for ensuring compliance. We are not liable for intellectual property issues arising from client-supplied content.
You may not use your website or our services for any unlawful, harmful, or deceptive purpose, including but not limited to:
We reserve the right to refuse to publish content we believe is misleading, illegal, defamatory, or objectionable. We will always contact you to discuss concerns before taking action. Violation of this section is grounds for immediate termination.
In the course of building and maintaining your site, we may set up third-party accounts on your behalf, including Google Analytics, Google Business Profile, or similar tools. These accounts remain your property. Login credentials will be provided to you upon request and transferred to you upon exit, once all outstanding balances are paid in full.
We are not responsible for outages, policy changes, or disruptions caused by third-party platforms.
We do not guarantee specific search engine rankings, website traffic, or business outcomes from any of our services. SEO and digital marketing results depend on many factors outside our control.
Our services are provided "as is." While we work hard to deliver professional, reliable results, we make no warranties, express or implied, regarding uninterrupted uptime or fitness for a particular purpose beyond what is expressly described in your agreement.
Our total liability under these Terms or any Client Services Agreement is limited to the total amount you have paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including lost revenue, lost data, or lost business opportunities.
If a dispute arises that we cannot resolve through direct communication, both parties agree to attempt resolution through good-faith negotiation first. Written notice of the dispute must be provided to the other party at least 14 days before any formal action.
If negotiation fails, disputes will be resolved through binding arbitration in Ellis County, Kansas, under the AAA Commercial Arbitration Rules. The prevailing party may recover reasonable attorney's fees and costs. These Terms are governed by the laws of the State of Kansas.
Nothing in this section prevents either party from seeking emergency injunctive relief to prevent irreparable harm.
We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms. For material changes, we will make reasonable efforts to notify active clients by email.
Questions about these Terms? Reach out anytime:
Hatch Ventures LLC — d/b/a Hatch Digital Designs
Hays, Kansas
Email: [email protected]
Website: hatchdigitaldesigns.com
Thank you for trusting Hatch Digital Designs with your business.
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